Shipping Policy

Order Confirmation

After placing your order, you will receive an Order Confirmation email acknowledging that we have received your order and that payment authorization has been successfully processed.

Once your order has been verified, our fulfillment team will begin preparing your shipment. Most orders are processed within 1–2 business days. Processing times may vary during periods of high demand, holidays, or due to manufacturer availability.

Order Shipment & Tracking

When your order ships, you will receive a shipment confirmation email containing tracking information. Tracking details are typically sent within 24 hours after the order leaves the warehouse.

If you have not received tracking information within six (6) business days of placing your order, please contact our Customer Care Team at support@homespalux.com for assistance.

Shipping Locations

At this time, Home Spa Lux ships only within the contiguous United States. We do not currently offer shipping to Alaska, Hawaii, U.S. territories, or international destinations unless otherwise specified.

Estimated Delivery Times

Most orders are delivered within approximately 5–7 business days after shipment. Please note that delivery estimates are not guaranteed and may vary based on product availability, carrier delays, weather conditions, remote delivery locations, and other circumstances beyond our control.

Shipping Options

Free Curbside Delivery

Most products sold by Home Spa Lux include complimentary curbside delivery. With this service, the carrier will deliver your order to the curb or driveway at the delivery address. Customers are responsible for moving the product from the curbside location into their home or business.

Threshold Delivery

For select products, Threshold Delivery may be available. This service typically includes delivery to a covered porch, garage, or the first protected area immediately inside the property.

White Glove Delivery

White Glove Delivery may be available for certain products. This premium service generally includes:

• Delivery to your room of choice

• Placement of the product in the desired location

• Minor assembly when applicable

• Removal and disposal of packaging materials

Please note that sauna assembly is not included with White Glove Delivery unless specifically stated in the product description.

Availability of Threshold and White Glove Delivery services varies by product and location. Please contact Home Spa Lux prior to placing your order if you have questions regarding delivery options.

Shipping Delays

While we strive to meet all estimated delivery timelines, Home Spa Lux is not responsible for shipping delays caused by carriers, weather events, natural disasters, labor disruptions, supply chain issues, or other circumstances beyond our reasonable control.

Contact Us

If you have any questions regarding shipping, delivery services, or order status, please contact our Customer Care Team at support@homespalux.com or call (470) 380-7720 during normal business hours.