Refund policy

Return & Refund Policy

At Home Spa Lux, we strive to provide an exceptional customer experience and stand behind the quality of the products we offer. Please review the following policy carefully before placing your order.

Contact Information

If you have any questions regarding cancellations, returns, refunds, exchanges, or warranty claims, please contact us:

Email: support@homespalux.com
Phone: (470) 380-7720

Our Customer Care Team is available Monday through Friday, 9:00 AM – 8:00 PM EST.

Order Cancellations

Before Shipment

Orders may be cancelled for a full refund at any time before they have been processed for shipment.

If you need to cancel an order, please contact us as soon as possible. Once an order has entered the shipping process or has left the warehouse, cancellation may no longer be possible.

Custom & Made-to-Order Products

Custom-built, personalized, special-order, or made-to-order products are manufactured specifically for each customer and cannot be cancelled, returned, exchanged, or refunded once production has begun.

Because these products are built to your specifications, all sales are considered final.

If you are unsure whether a product is custom or made-to-order, please contact us before placing your order.

Returns & Exchanges

Eligible products may be returned or exchanged only with prior authorization from Home Spa Lux.

To qualify for a return:

  • The product must be unused and in new condition.

  • The product must be returned in its original packaging.

  • All accessories, manuals, and included materials must accompany the return.

  • A Return Authorization may be required before shipment.

Customers are responsible for all return shipping expenses unless the return is the result of shipping damage, a manufacturer's defect, or an error made by Home Spa Lux.

Manufacturer-specific return requirements may apply to certain products.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed after the returned merchandise has been received, inspected, and approved by the manufacturer or warehouse.

Processing times may vary depending on your financial institution.

Shipping & Delivery Timeframes

Most orders are processed within 1–2 business days and delivered within approximately 5–7 business days after shipment.

Delivery estimates are provided in good faith but are not guaranteed. Delays may occur due to:

  • Carrier delays

  • Weather conditions

  • Supply chain disruptions

  • Manufacturer backorders

  • Freight scheduling constraints

  • Circumstances beyond our reasonable control

Home Spa Lux is not responsible for delays caused by third-party carriers or manufacturers.

Damaged Shipments

Please inspect all shipments immediately upon delivery.

If visible damage is present:

  1. Note the damage on the delivery receipt before signing.

  2. Take photographs of the packaging and product.

  3. Contact Home Spa Lux within 24 hours of delivery.

Please send all photographs and supporting information to:

support@homespalux.com

Failure to report freight damage within 24 hours may limit our ability to file a successful claim with the carrier.

Warranty Claims

Manufacturer warranties vary by product and brand.

Warranty coverage generally applies to defects in materials or workmanship that occur during normal use after delivery.

Damage that occurred during shipping is not considered a warranty claim and must be reported immediately upon delivery.

Please refer to the individual product page for specific warranty details.

Customer Acknowledgment

By placing an order with Home Spa Lux, you acknowledge and agree that:

  • You are responsible for inspecting products upon delivery.

  • Freight damage must be reported within 24 hours.

  • Approved returns may be subject to return shipping costs.

  • Custom and made-to-order products are generally non-refundable.

  • Manufacturer-specific return policies may apply to certain products.

Manufacturer-Specific Policies

Certain products may be subject to manufacturer-specific return, exchange, cancellation, and warranty policies.

Where applicable, those policies will be disclosed on the individual product page and shall supplement this Return & Refund Policy.

Home Spa Lux reserves the right to update or modify this policy at any time without prior notice.