Privacy Policy

Effective Date: July 6, 2026

Home Spa Lux (“Home Spa Lux,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, contact us, or otherwise interact with our services.

By using the Home Spa Lux website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Billing and shipping addresses

• Email address

• Telephone number

• Order and transaction information

• Customer service communications

• Product inquiries and preferences

• Account information, if customer accounts are available

• Marketing and communication preferences

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, operating system, pages viewed, referring website, and general interaction with our website.

Payment information is processed through authorized third-party payment processors. Home Spa Lux does not directly store complete credit card numbers or payment card security codes.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Communicate order and delivery updates

• Respond to product questions and customer service requests

• Process returns, refunds, and warranty-related communications

• Prevent fraud and unauthorized transactions

• Improve our website and customer experience

• Maintain required business and transaction records

• Send promotional communications when permitted by law

• Comply with legal, tax, accounting, and regulatory requirements

• Protect the rights, property, and security of Home Spa Lux, our customers, and others

We use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.

3. Shopify and E-Commerce Services

Our online store is hosted through Shopify, which provides the e-commerce platform used to operate our online store.

Information submitted through our website may be processed through Shopify's systems and infrastructure to provide website functionality, checkout, payment processing, fraud prevention, analytics, and order management services.

Shopify may process personal information in accordance with its own privacy practices and applicable data protection requirements.

4. Payment Processing

When you make a purchase, your payment information may be processed through Shopify Payments or other authorized payment providers available through our store.

These payment providers may collect and process information necessary to authorize and complete transactions. Their handling of personal information is governed by their respective privacy policies and applicable laws.

Home Spa Lux does not directly store complete credit card numbers or card security codes.

5. Sharing of Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business and serve our customers.

These providers may include:

• E-commerce platform providers

• Payment processors

• Product manufacturers and authorized suppliers

• Shipping and freight carriers

• Warehousing and fulfillment providers

• Website hosting and technical service providers

• Customer service platforms

• Email and marketing service providers

• Analytics and advertising service providers

• Fraud prevention and security services

• Professional advisers, including accountants and legal counsel

Because Home Spa Lux works with manufacturers, distributors, suppliers, freight companies, and delivery providers, certain customer information may be shared with these parties when necessary to process, coordinate, ship, or deliver an order.

We do not sell personal information in exchange for money.

Certain advertising and analytics technologies may be considered “sharing,” “targeted advertising,” or a “sale” under some state privacy laws. Where applicable, customers may have the right to opt out of these activities.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember customer preferences, understand website usage, improve performance, prevent fraud, and support advertising and marketing activities.

Cookies may include:

Essential Cookies: Necessary for website functionality, shopping cart features, checkout, security, and customer account access.

Performance and Analytics Cookies: Help us understand how visitors use our website and identify opportunities for improvement.

Advertising and Marketing Cookies: May be used to measure advertising effectiveness and provide more relevant advertising.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and tracking technologies.

You may also manage certain cookies through your browser settings. Disabling some cookies may affect portions of the website's functionality.

7. Email and Marketing Communications

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send information about products, special offers, educational content, or store updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional communications related to orders, customer service, shipping, warranties, or account security are not considered promotional communications and may still be sent when necessary.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain legitimate business records, resolve disputes, prevent fraud, enforce agreements, and comply with legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security.

Customers are responsible for protecting their account credentials and should contact us promptly if they believe their account or personal information has been compromised.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request information about how personal information is collected, used, or disclosed

• Obtain a copy of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of certain targeted advertising or data-sharing activities where applicable

• Appeal certain decisions regarding privacy requests where required by law

These rights may be subject to legal limitations and exceptions.

To protect customer information, we may need to verify your identity before processing certain privacy requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

11. Children's Privacy

Home Spa Lux products and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites, manufacturers, service providers, or other external resources.

Home Spa Lux is not responsible for the privacy practices, security, or content of third-party websites. We encourage customers to review the privacy policies of third-party websites they visit.

13. International Visitors

Home Spa Lux is based in the United States.

If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Where applicable, we take reasonable steps to handle personal information in accordance with applicable privacy and data protection laws.

14. Legal Disclosure of Information

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or legal processes

• Respond to lawful requests from government authorities

• Enforce our agreements and policies

• Investigate suspected fraud or security incidents

• Protect the rights, safety, or property of Home Spa Lux, our customers, or others

Personal information may also be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal requirements.

Any revised Privacy Policy will be posted on this page with an updated effective date.

We encourage customers to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy-related request, please contact us:

Home Spa Lux
415 Peachtree Parkway, Suite 250
Cumming, GA 30041

Email: support@homespalux.com
Phone: (470) 380-7720

Home Spa Lux is committed to handling privacy questions and customer requests promptly, professionally, and respectfully.